Refunds, billing and cancelling.

90-day money-back guarantee

If Dendra is not right for your team, tell us within 90 days of your first payment and we will refund the fees you have paid us in full. You do not need to give a reason, although we would like to hear it.

The guarantee applies once per firm, to its first subscription.

How to claim it

• Email pranil@dendra.co.nz from the address your firm uses with Dendra, within 90 days of your first payment. Put "Refund" in the subject line.
• We confirm by email and refund through Stripe to the card or account you paid with. Refunds are usually processed within 5 working days. Your bank may take a few more days to show it.
• Your subscription ends when we process the refund. Before it does, we can export your firm's material to you. After that we delete it, as set out in our privacy policy.

Payments

Payments are handled by Stripe. We do not see or store your full card or bank details.

• Plans are billed monthly in advance, in New Zealand dollars.
• Prices exclude GST. GST is added for New Zealand firms.
• Extra AEEs beyond your plan are added to your next monthly invoice.
• Stripe emails a tax invoice each month.

Cancelling

A lead planner can cancel any time by emailing pranil@dendra.co.nz. Cancelling takes effect at the end of your current billing month. You keep using Dendra until then and are not charged again.

Outside the 90-day guarantee, we do not refund part-months.

How this fits with our terms

This policy summarises clauses 5, 6 and 13 of our terms of service.

Your rights under law

Nothing in this policy limits any rights you have under New Zealand law.

Questions

Email pranil@dendra.co.nz. Dendra is operated by ShiftCurve Limited, Auckland, New Zealand.